Payment, Delivery & Refund Policies

Thank you for shopping at Solid Rock Technologies!

Payment Policy

We accept company checks and will soon be accepting online payments.

Delivery Policy

If you are purchasing physical goods, they will be shipped via common carrier such as USPS, UPS, or FedEx. Virtual goods are delivered via download.

Refunds

We offer refunds only for software/services. Hardware and firmware are exempt from any refunds. If you have an extensive issue, please contact us.

Eligibility for Refunds and Exchanges

• Services

Exempt Goods

The following are exempt from refunds:

• Hardware
• Custom Firmware
• Custom Software

Partial refunds granted (if applicable)

• Prorated Service refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Contact

contact@solidrocktechnologies.com